Experience And Strength

Operational for more than seventeen years, Total e-Solutions is a worldwide Infor System 21 and Aurora support provider with an unrivaled know-how and success supporting numerous Infor System 21 and Aurora sites in the UK, Canada, China, Finland, France, Italy, Germany, US, Austria, Belgium, Denmark, Greece, Ireland, Malta, The Netherlands, Poland, Portugal, Spain, Sweden, Norway, Russia, Switzerland

Our consultants and support staff, with much experience, are able to provide excellent System 21 and Aurora support, consulting, development and training services for companies utilising Infor System 21 and Aurora business software.

Dedication And Flexibility

We are dedicated to providing System 21 and Aurora support of the highest quality, tailored to your needs, at competitive rates and an unrivaled level of customer care.

Our standard support package covers all modules of Infor System 21 and Aurora. We also offer optional support for any bespoke programs and 3rd party software interfaces you may have and for EDI, OS/400 operations, i-Series communications management and i-Series network support. Flexible staffing solutions for on site interim support are also available to cover key customer employee holidays, sickness and staff shortages.

Our support, service and product portfolio is under constant development, ensuring that you get the most out of your Infor System 21 and Aurora software, making it really work for your business.

Business And Cost Benefits

Our competitively priced fixed monthly fee provides the following benefits:

  • Highly competitive support rates, delivering a better service for less cost.
  • A recognised and respected high quality supplier of System 21 and Aurora support.
  • Cash Flow, our support terms offer payment monthly, as opposed to annually in advance
  • A 30-day contract termination policy enabling easiy termination of support, making us the ideal partner for interim support and planned or ongoing ERP migrations away from System 21 and Aurora.
  • Flexibility to alter the structure and scope of support at any time, ensuring you only pay for what you need.
  • Dedicated UK based helpdesk manned by System 21 and Aurora Technical and Business Application experts.
  • Remote diagnostics and key process monitoring capability, ensuring rapid response.
  • No limit on reported problems and general System 21 and Aurora ‘How do I’ questions answered free of charge.
  • 24/7 System 21 and Aurora Support available world wide.
  • Discounted software development, consulting and training rates.
  • Discounted System 21 and Aurora support for customers using our i-Series hosting service
Legacy Support for JBA System 21 3.5.2 and Aurora 1.0 to 2.4

If you have been informed that due to the release of Aurora version 3.1, you will no longer receive mainstream support, if your organisation is using Aurora 2.4 version or earlier, then look no further.

Total e Solutions offers mainstream legacy support to all base JBA System 21 and Aurora modules from System 21, 3.5.1 up to Aurora 3.1.

As an independent support provider, we can also reduce your support costs by up to 50 %.

So if you feel you are being pushed to upgrade but you would like to remain on Aurora 2.4 or earlier, If you have been told mainstream support will no longer be offered, or if you’re unhappy with your current support or consultancy services, maybe you should call… the A-Team…