Total-e-Solutions are a dedicated IBM iSeries development & ERP management consultancy. Established in 2003 we employ expert IBM iSeries software developers (RPG *all languages), OS400 level 1 and 2 support staff, third-party product, DB2 Integration experts and inhouse developers for our product suites.
Professional, experienced, and trusted by our customers, Total-e-Solutions is a dedicated provider of IBMi Development & Support services and related software products, providing a complete service to end users. Boasting a multitude of multi-skilled, multi-talented, highly attuned IBMi technical developers and consultants.
With a reputation for excellence, expressed throughout our international client base, we are fast approaching two decades in the provision of IBMi technical development and IBMi support services.
Providing IBMi long-standing outsourced development & support for privately owned multibillion turnover businesses as well as publicly listed companies on the FTSE, NSDAQ, NYSE & TSE.
You will not find a UK-based IBMi software consultancy company more highly recommended than Total e Solutions.
IBMi - CONSULTANCY
IBMi - DEVELOPERS
IBMi - SUPPORT
IBMi - MODERNISATION
IBMi - CONTINUITY
IBMi - EMPOWERING THE NEXT GENERATION DEVELOPERS
We recognized over a decade ago that the UK IBMi Developer resource pool was reducing in size. Our forward-thinking approach was to onboard College and University Graduates and cross train them in IBMi RPG(*all) and the IBMi OS prerequisites. In the addition to our perpetual recruitment of seasoned IBMI RPG(*all) developers, we continue our strategy of training the next generation of IBMi RPG(*all) developers. Some are fully established members of our team and others are going through our IBMi training programs.
IBMi Next Generation Developer, Typical Bio…
Jon joined the company aged 19. Jon was put through our rigorous IBMi training provider Sierra Training UK. Jon was trained initially in the OS400, before being trained in RPG400 and CL400 concepts. Upon completion, Jon was cross trained into ILE & IBMi Service concepts then RDi. Upon completion of our pre-requisite skill sets, Jon then joined the support and development team as a junior programmer under senior guidance. Jon is now a highly skilled IBMi Analyst Programmer with 13 years’ experience now aged 32 and a credit to our team.
Benefits of Total e Solutions IBMi Developers & Support Services
Reactive and Proactive Support
Our reputation for customer service excellence is founded upon our people and long-standing relationships with our IBMi clients. However, our helpdesk teams do not simply react to incident. We have custom built software programs that proactively report and resolve incidents to our helpdesk teams, so we are alerted to and able to resolve incidents, prior to the business or user’s identification. Our proactive IBMi software monitors can alert the business and our helpdesk system to numerous business process failures, such as, EDI failure inbound or outbound, ERP subsystem P1 failures, IBM operating system messages that will impact BAU support, Financial discrepancies that will impact business continuity.
We actively knowledge share with ‘key’ client users in the identification and resolution of incident logs. Moreover, we demonstrate the source of the incident by helping the user understand where and why the incident emanated from. We find this principle beneficial to the client and our helpdesk teams as it educates and empowers key users and untimely reduces the number of incident logs. This IBMi knowledge sharing is communicated through our in-depth ticket resolution responses, via remote screen shares and system walkthroughs and granting users access to their knowledge base within our helpdesk portal.
We find familiarity breeds opportunity. Our IBMi development teams can be engaged to analyse your IBMi systems, IBMi bespoke and iSeries business processes which enables them to educate the user in best practices, to prevent potential pitfalls and avoidable incident logs. Our helpdesk consultants can also be engaged to educate users to improve business processes, and technology improvements.
Ownership & Dedication
It goes without saying a helpdesk team is tasked to record and resolve incidents. Our helpdesk teams differentiate themselves through their dedication and ownership of incident management. We do not ‘clock off’ on any incident that causes operational issues to the business. We are proud of this reputation for ownership and dedication.
We believe communication is key in any support service. To this end each enhanced support client is designated an account manager. Our account manager will distribute incident records and their resolutions. All enhanced support clients can review call metrics, KPI’s and performance metrics with their dedicated account manager on a monthly basis.
We tailor our contracts IBMi development and support contracts to suit our client’s preferences and we will endeavour to tailor them on a client requisite basis. These can be as straightforward as pre-paid IBMi development days or as extensive as a fully outsourced IBMi development and support service.
Total e Solutions United Kingdom: Mirfield, Yorkshire.
Total e Solutions Americas: New York, USA.
Total e Solutions Mainland European: Lisbon, Portugal.
For further Information CONTACT US
For more information please complete the enquiry form here or contact us on +001 646 722 4374